This policy addresses online privacy and protection of customer identifiable information. Please see the main GCI Internet Policies web page for a complete listing of GCI Internet policies.
GCI recognizes that the growth of online Telecommunication Services, including Internet Services, has created additional privacy concerns, particularly for consumers. Online privacy concerns focus on the individual expectations for the protection of "customer identifiable". "Customer identifiable" information is information which can be associated with a specific individual, for example, a customer's name, address, or telephone number, email address, and information about online activities that are directly linked to them.
It is common practice and often a necessity for companies, governments, or other organizations to collect customer identifiable information in order to conduct business and offer services. For example, a telecommunications provider may collect customer identifiable information, such as name, address, telephone number, and a variety of other information in the course of billing and providing telephone service to a customer.
Some activities on the Internet follow very familiar patterns. Consumers signing up for an Internet access service, for example, are usually asked to provide name, address, telephone number and credit card and other information that is typical when the consumer orders a product or service. Similarly, business web sites may ask visitors to supply information about themselves, particularly when visitors are in turn requesting information, services or merchandise, but also simply to be able to better target the company's services to the customer's interests and requirements.
GCI protects online customer identifiable information as follows:
- Disclosure: GCI will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for or use of an GCI online service -- including customer names and addresses -- without the consent of the customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others). When GCI uses other agents, contractors or companies to perform services on its behalf, GCI will ensure that the company protects your customer identifiable information consistent with this Policy. If GCI includes your name and any other customer identifiable information in a directory that GCI creates from information we receive as an online service provider, the company will give you the opportunity to have your information excluded from that directory.
- Collection and Use: GCI will collect and use customer identifiable information for billing purposes, to provide and change service, to anticipate and resolve problems with your service, or to create and inform you of products and services that better meet your needs. This means that GCI may use your customer identifiable information, in conjunction with information available from other sources, to market new services to you that we think will be of interest to you, but we will not disclose your customer identifiable information to third parties who want to market products to you.
- Security: GCI has implemented technology and security features and strict policy guidelines to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.
- Email Contents: The company will not read or disclose to third parties private email communications that are transmitted using GCI services except as required to operate the service or as otherwise authorized by law.
- Customer Communications and "Opting Out": Customers can opt out of receiving future marketing communications or unsubscribe by following instructions contained in the messages they receive. We reserve the right to send you certain communications relating to the customer's current GCI products or services, such as service announcements and administrative messages that are considered part of your GCI account, without offering you the opportunity to opt-out of receiving them. GCI's primary goal in communicating via email is to deliver meaningful and critical information about the products or services you are using as well as to promote our products in a cost effective and efficient manner.
- Improper Conduct: GCI may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service. See our complete GCI Internet policy web site, which includes terms and conditions, for more information.
- Account Information: GCI honors requests from customers for account information, for example, name, address, or billing information, and will correct any such information which may be inaccurate. Customers may verify that appropriate corrections have been made.